Returns & Refunds Policy
At rrg-global Store, we want customers to have a clear understanding of our return and refund process before making a purchase. This Returns & Refunds Policy explains the conditions under which returns may be accepted and how refunds are handled.
rrg-global Store is owned and operated by Progress Automotive LLC, and all return and refund matters are managed under this legal business entity.
Return Eligibility
We accept return requests within 30 days from the date the order is delivered.
To be eligible for a return, the item must meet all of the following conditions:
- The item must be unused, uninstalled, and in its original condition.
- The item must be returned in its original packaging.
- The item must not show signs of wear, damage, modification, or misuse.
- Proof of purchase or order confirmation must be provided.
Items that do not meet these conditions may not be accepted for return.
Non-Returnable Items
Certain items may not be eligible for return, including:
- Used or installed items
- Items damaged after delivery due to customer handling
- Items returned without original packaging
- Final sale or clearance items, if marked as non-returnable at the time of purchase
- Customized or special-order items, if applicable
Return Request Process
To request a return, please contact us within the return window using the contact information below. In your request, please include:
- Your full name
- Order number
- Description of the item
- Reason for the return
- Photos of the item, if relevant
Once your request is reviewed, we will provide return instructions if the return is approved. Items must not be sent back without prior authorization.
Return Shipping Costs
Unless the return is due to a damaged item, defective item, or an incorrect item sent by us, customers are responsible for return shipping costs.
Original shipping charges are non-refundable unless the return is the result of our error.
Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or incorrect, please contact us within 7 days of delivery. We may request photos and order details to review the issue.
If the issue is confirmed, we will work with you to provide an appropriate resolution, which may include a replacement, refund, or other suitable remedy.
Refunds
Once an approved return is received and inspected, we will notify you of the status of your refund.
If approved, the refund will be issued to the original payment method used at checkout. Please note that it may take several business days for the refunded amount to appear, depending on your payment provider, bank, Stripe, or PayPal.
Late or Missing Refunds
If you have not received your refund after receiving confirmation from us, please first check with your bank, card provider, or PayPal account. Processing times may vary depending on the financial institution.
If you still need help, please contact us using the information below.
Exchanges
We do not guarantee direct exchanges. If you need a different item, we recommend contacting us first for assistance regarding return eligibility and replacement options.
Order Cancellations
Orders may only be canceled before they have been processed or shipped. Once an order has entered processing or has been dispatched, it may no longer be eligible for cancellation.
Contact Information
If you have questions about returns or refunds, please contact us:
rrg-global Store
Owned and operated by Progress Automotive LLC
Address: 11501 Dublin Blvd Suite 200 Dublin, CA 94568, United States
Phone: (925) 557-3000
Email: [email protected]